Posted by t [166.137.246.78] on Sunday, September 27, 2015 at 17:47:23 :
I am the customer, and because I was unhappy that the vendor shipped a used, returned, repackaged and reshipped kit that it sold as new, the vendor has threatened to sue me, the customer. Astonishing form of customer service.
On July 8, 2015, I ordered the DEI-2550 Firestone Airbag Kit from www.SDTruckSprings.com for my 2010 Ford F-350 King Ranch 4x4 DRW truck. I also ordered an air compressor to use for inflation of these airbags via wireless remote. The total order cost was $630.00 (Six Hundred Thirty Dollars).
The shipment was delivered on July 13, 2015.
I asked a neighbor who is a United States Navy Submariner and a mechanic on a nuclear submarine if he would assist me with installing the airbags and compressor.
July 17, 2015 my neighbor came to my home to assist with the installation of the equipment ordered from www.SDTruckSprings.com. As with most expensive items I order on line, I videotaped opening the boxes in the event there was any damage or other issues with the order.
Links to the videos are provided below.
Although I had ordered a new Firestone RideRite Kit, what I received was a resold, used, returned and repackaged kit.
The two videos show my neighbor and I opening the boxes, which provides numerous pieces of evidence that the kit that www.SDTruckSprings.com sent was obviously previously sold, returned, re-packaged and reshipped.
Immediately after discovering that the kit was used, I spoke with customer service at www.SDTruckSprings.com and advised them that the product I received was obviously a return and repackaged kit and they appear to have been previously installed on another truck. After the customer service representative offered his denial, I told the customer service agent that had I videotaped opening the boxes.
The answer I received from www.SDTruckSprings.com customer service was, [paraphrased] “Did you video tape someone installing them on another truck?” My reply, “I don’t believe you just said that.” He said he would transfer me to a supervisor, and the line disconnected.
The videos are available at the links below:
www.SDTruckSprings.com Video 1 of 2 - https://youtu.be/2J6EeEjP5Jg
www.SDTruckSprings.com Video 2 of 2 - https://youtu.be/N5PrUGXT8pw
I posted these links to the videos with truthful reviews and information on Ripoffreport.com and a number of other consumer review sites, as well as Google and Yahoo Communities.
Having received no satisfactory resolution from www.SDTruckSprings.com, or Firestone, but still needing the Ride-Rite Kit, I purchased the same identical DEI-2550 Firestone Ride-Rite Airbag Kit from Amazon, and received it July 27, 2015. I videotaped opening the box. The kit I received from Amazon is obviously a new and never opened kit. The difference is profound.
Video opening Ride Rite Kit purchased from Amazon –
https://youtu.be/oac2PdhU33c
I filed complaints with the Georgia Attorney General and the New York Attorney General. The President of www.SDTruckSprings.com, Mr. Vincent Davi sent both Attorney’s General a reply, which arguably deliberately concealed the fact that www.SDTruckSprings.com threatened to file a lawsuit against me, its customer, because of my dissatisfaction.
http://www.greenlabholdings.com/_Misc/SD_Truck_Springs_Legal_Counsel.pdf
This was the first time in my 59 years, and in 28 years as an American Express Cardholder that I had to file a dispute with American Express because the vendor, rather than provide customer service, threatened to sue the customer because I expressed my dissatisfaction.
After receiving the letter from www.SDTruckSprings.com attorney, in which he instructed me to only communicate through him and not his client, I received the email below from the president of www.SDTruckSprings.com on July 23, 2015.
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EMAIL FROM WWW.SDTRUCKSPRINGS.COM
From: Vincent Davi vdavi@www.SDTruckSprings.com Subject: www.SDTruckSprings.com Offer
Date: July 23, 2015 at 4:35 PM To: dave@koch.net
Cc: Howard S. Koh hsk@msf-law.com
Dear Mr. Koch,
I have tried several times to contact you via phone with no success or returned call.
Although Firestone Industrial Products has confirmed that we sent you a new DEI-2550 airbag kit, we wish to have only satisfied customers. To that end, we are prepared to send you, free of charge, a brand new kit directly from the manufacturer and a complete refund of the entire order, provided you immediately cease and desist from posting any statements or videos regarding www.SDTruckSprings.com or Firestone Industrial Products on the internet and remove any existing statements and videos you have posted on the internet concerning www.SDTruckSprings.com or Firestone Industrial Products. You may keep the DEI-2550 airbag kit we previously sent you or we can pick it up free of charge. If you accept this offer, we will not pursue any further action against you.
Thank you,
Vincent Davi
www.SDTruckSprings.com
Ph: (631) 983-2984
Toll Free: 1-877-774-6473 ext.102
Email: vdavi@www.SDTruckSprings.com
Web: www.SDTruckSprings.com
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MY REPLY TO WWW.SDTRUCKSPRINGS.COM:
From: David Koch dave@koch.net Subject: Re: www.SDTruckSprings.com Offer
Date: July 24, 2015 at 4:44 PM
To: Vincent Davi vdavi@www.SDTruckSprings.com
Cc: Marilyn Lehrer mlehrer@newyork.bbb.org
Greetings Mr. Davi:
As stated in my previous email this week, I had hoped to arrive at an amicable resolution to this matter by today. However, I received a letter from your attorney via Federal Express yesterday, threatening litigation, and which he states that I am prohibited from communicating with you directly.
Best regards,
Dave
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Although Mr. Davi of www.SDTruckSprings.com claims that he had attempted to communicate with me several times prior to his email above, the undersigned has no record of such attempts.
The “offer” from www.SDTruckSprings.com strains credibility, is disingenuous and fallacious and arguably rises to unlawful extortion. The threats of litigation and making extraordinary demands of a customer under duress just to receive an appropriate refund are at best, a form of bullying and may arguably constitute extortion.
I videotaped opening the shipment because I’ve been directly involved in the growth of the Internet since 1995. Aside from groceries, I shop almost exclusively on-line. I have received shipments in the past that were disappointing. I simply made it a policy a couple of years ago to videotape opening all shipments. Video is becoming today’s witness protection to all kinds of events.
I did not accept or even acknowledge the “offer” from www.SDTruckSprings.com because www.SDTruckSprings.com had numerous opportunities to do the right thing before it shipped a used, returned, repackaged and reshipped kit.
There is also the question about the elephant in the room - Why is www.SDTruckSprings.com so concerned about the video? If the kit is new, there should be no concern, but the video proves it was previously shipped, returned, repackaged and reshipped.
Laboratory forensic testing of the kit, which will be provided to the court after www.SDTruckSprings.com files its lawsuit against the me, will provide conclusive proof based upon a preponderance of the evidence, clear and convincing evidence, beyond a reasonable doubt and beyond any doubt whatsoever that the subject kit was sold, returned, repackaged, and reshipped.
I am astonished that I have had to go to this level of time and expense because a vendor’s customer service policy is arguably to threaten to sue the customer when it expresses dissatisfaction, or catches the vendor selling used, returned, repackaged, and reshipped equipment that it sold as new.
I question why Mr. Davi of www.SDTruckSprings.com would offer twice the price, with the demand that I remove my truthful on-line postings under duress of litigation, and with that “offer” reinforce its threat of litigation, and arguably include extraordinary demands that may constitute extortion. That was not an offer to reach an amicable resolution. That was a threat.
Telling a customer that it will only provide a refund if the customer performs some extraordinary service to the vendor under duress is thoroughly inappropriate. Extortion is not an offer - it is extortion.
Customary customer service and an appropriate refund should never be contingent upon an individual succumbing to extortion, bullying or otherwise being placed under any kind of duress.
I bought a new product. The evidence is conclusive that the vendor shipped a used, returned, repackaged and reshipped product, and a refund should have been made without question or hesitation, or any extraordinary demands that placed the customer under duress.
If you went to the bank where you keep your money and asked to withdraw some of your money, knowing that the funds were available in your account, you would expect that the bank would give you your money. However, if the bank stated that it would only give you your money if you first provided a written endorsement of the bank, and would otherwise refuse to give you your money, then that woul
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