Re: MoparNorm & Others


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Posted by Chewie on Sunday, February 08, 2004 at 0:47AM :

In Reply to: Re: MoparNorm & Others posted by Rick in SC on Saturday, February 07, 2004 at 7:01PM :

I'm not sure about truck dealers these days, as it's been a long while since I could afford anything new, but here at Deere's, they're pretty serious about the dealer surveys. We see copies of them out on the shop floor, and the dealers have to answer for most all of the reports; both good and bad. Too many nasty ones, and the dealer loses his license.
But, in defense of the dealerships, if the tractor fails because of a warranted part, we jump through hoops to get things right. Wouldn't be the first time I've had to tear off one job in the middle of a run to set up on another for a 'hot' job.
I've always thought that they were going a little overboard with the surveys, but after reading some of these threads, I see the point. DC could take some lessons.




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